Frequently Asked Questions

At Chambers of Ink we curate our products to ensure premium quality and 100% satisfaction for our customers. We have created a list of Frequently Asked Question, if you feel your query has not been addressed below, please feel free to get in touch with us.


What payment methods does Chambers of Ink accept?

We accept the following credit and debit cards:

payment_new

I'd like to send my order as a gift, can you do gift wrapping?

Sure. All you need to do is select the gift wrapping option at checkout and give a personal message (if you want). We will do our best to make your gift as special as possible for your loved one.

Do you ship internationally?

Unfortunately, not yet.

When will I receive my order?

You will receive your products within 7-10 business days of placing order.

Can I return items?

Our return policy is simple. If you don’t love it, we don’t want you to keep it.

We take pride in the exceptional quality and craftsmanship of our products. Our attention to detail in design, material, and quality is unparalleled, and so is our commitment to customer satisfaction.

We want you to love what you order from us, and we’ll do everything we can to make sure that shopping with us makes you really, REALLY happy. If you are dissatisfied with your purchase for any reason at all, just give us a call and we’ll work with you to find a solution.

We mean it when we say we want you over-the-moon happy about shopping with us.

How do I return an order?

If you are not completely happy with your purchase you can return it to us by post within 30 days from the day the parcel is dispatched. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used. For a full description of how to return products for a full refund, see our Returns policy page.

When will my return get processed?

It will take 15-20 days for you to receive a replacement or store credit.

Are your journals environment friendly?

All our journals have been made with sustainable eco-friendly acid-free, wood-free archival paper of the finest quality.

Can I order over the phone?

If you are unable to place an order on our website, please get in touch. Please make sure you have details of the items you require beforehand and our team will be happy to help you.

How will I know you received my order?

You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, please check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us.

Can I add items to an existing order?

Unfortunately not. We will ship items as soon as possible and therefore, do not allow adding items to an existing order.

Can I cancel an order once it has been placed?

Your order can be cancelled up until the point that it has been fulfilled in our warehouse. Get in touch if you need to cancel an order. If your order has already been fulfilled, unfortunately we cannot cancel it.

Are my payments secure and private?

We take care to protect your privacy and secure your information. We will not disclose your personal details to any third parties. We use Instamojo gateway for payments. Please see their privacy page for details.

Can I change my delivery address after my order has been dispatched?

Unfortunately, we cannot allow that.

How can I check if my order has been dispatched yet?

When we dispatch your order, we will send a dispatch confirmation email to the email address you provided during the checkout process or which your account is registered to.

Do I need to set up an account to place an order?

No, you don't need to have an account to shop with us online. To buy without registering, simply use our ‘Guest checkout’ option.

Registering online does have it's advantages, here's some of them:

  • Make future purchases quicker as you will never need to fill in your account information again
  • Conveniently track your current order status and see your order history